Plain Language – its very name doesn’t make for an exciting introduction! So, I’ll tell you how I got started as a avid proponent. After the human-caused flooding from Hurricane Katrina in southern Louisiana in 2005, I got connected with “The Road Home” program that was giving money to homeowners who lost everything in the floods. They believed low literacy was causing people to misunderstand the funding application and to return confused for added appointments.
Plain Language is Universal Design: 5 Tips
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