"The means is dialogue, the end is learning, the purpose is peace." ~ Founder Dr. Jane Vella

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Respecting Others in the Age of Distraction

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Tom James the unicycling juggler. . .I have to confess that in a conference call meeting the other day I found myself multi-tasking instead of paying careful attention. I justified it to myself by only doing it during agenda items that didn’t completely involve me. Still, I was clearly distracted! After trying a few times to do more than one thing I took a breath, reminded myself how disrespectful I was being to the other participants, and focused again on the conversation at hand. In an earlier post I wrote about the difficulties we have with multi-tasking, about how switching from one task to another is wildly distracting. More and more I believe this is true. Jim Taylor from Computerworld says that “multitasking is a big fat lie:”

Multitasking, as most people understand it, is a myth that has been promulgated by the "technological-industrial complex" to make overly scheduled and stressed-out people feel productive and efficient.

 So how do we refrain from the temptations of multi-tasking when we’re in a virtual meeting? Eilene Zimmerman, in a New York Times article – Staying Professional in Virtual Meetings – suggests the following: 

  • prepare in advance for the meeting and actively participate just as you would in a face-to-face meeting;
  • use the mute button only to cut out distracting noises in the background (ie NOT to mute the sound of your keyboard as you check your e-mail!);
  • if you find yourself constantly asking for clarification or for questions to be repeated, take that as a sign that you’re not paying attention – focus;
  • there’s sometimes a delay on the line, so preface your remarks with an intro like “excuse me” or “question” and wait to be recognized.

If you have trouble focusing you might consider getting focus: a simplicity manifesto in the age of distraction, the new free e-book by Leo Babauta. It’s full of great advice for minimizing distractions and staying focused on the moment. How many of you Dialogue Education practitioners have tossed the principle of respect right out the window by multi-tasking during virtual meetings? Come up, ‘fess up! I can’t possibly be alone! [This post was written with single-minded, laser-beam focus, without allowing any distractions . . . oh, except for the three times the phone rang and I checked caller ID to see who was phoning.]

You might also consider learning how to apply the principles and practices of Dialogue Education in an online setting by registering for Dialogue Education Online - hurry, though, it starts on January 24, 2013!!

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LOSE THE LECTERN

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Lose the LECTERN This was an article printed in a professional journal on Meetings and Conventions some years ago. It may still be useful... At an international conference in Atlanta, I prepared for my two-hour workshop on learning design by carefully setting the room with tables designed to encourage dialogue and group learning tasks. The session wasn't scheduled to begin until 2 p.m. so after ensuring that everything was in place, I went out for a bite of lunch. Mistake! When I returned at 1:30, the room had been completely rearranged. A lectern had been rolled to the front; chairs were set in "stern" theater-style rows; an overhead projector, which I had no intention of using, was in place; and a microphone that I had not ordered was set up as well. This "traditional" setup was a classic example of a design model best described as "teaching-centered" learning. Time after time, however, research confirms that adult learning is most effective when it is "learning-centered." For many, this is nothing less than a paradigm shift; the design and facilitation of meetings requires a new architecture, one that "loses the lectern." By losing the lectern, we establish the "learning place" as one that is highly conducive to effective adult learning, encouraging excited, turned-on adults to solve problems with new material, challenge one another's perspectives, and work through learning tasks that take them beyond their present knowledge, skills, or attitudes. The arrangement of furniture is but one sign that we respect the knowledge adult learners bring to our sessions. By recognizing that they come with long, hard-earned experience, you will understand that the most effective workshops are not centered around the lectern. In fact, it's just the opposite. "Learning centered" activity engages participants in reflective thought and discussion of open questions that they have the resources to respond to. These "learning tasks" challenge them to re-create theory in their own context. The process also emboldens them to try new skills and test new attitudes in a "safe" setting with peers. Imagine a room abuzz with the energy of men and women in dialogue, sharing their stories in a focused learning task that re-creates the theory they are examining. Witness the fun, and the learning, occurring at every table as people move to closure within a specified time frame. Note the attention paid as learners share the "distillate" of their task with the larger group. The design of such learning events requires clear objectives and careful sequencing to move tasks from simple to complex and work from solo to shared. Almost magically, adult learners who are engaged, active, and empowered can make a podium disappear. Two Models Teaching-Centered • Learners are passive • Theory is static • Information is offered • Time is devoted to presenters talking Learning-Centered • Learners are engaged, active, and focused • Theory is re-created, tested, examined, and applied • New information is presented within learning tasks • Time is devoted to completing learning tasks 12 Principles of 'Learning-Centered' Program Design Principle 1: Needs Assessment Needs assessments honor the fact that while many people register for a program, they all come with different work experiences and expectations. Those whose primary educational needs are ignored quickly become bored or indifferent. They tune out or vote with their feet and walk out. Either way, they're unlikely to return. Needs assessment is a "listening effort" that enables learners to help shape what is to be taught. People are naturally excited to learn anything that will help them better understand their lives, and their motivation is enhanced when they are given the opportunity to establish their own educational themes. Principle 2  Safety? Safety is achieved when development of the learning tasks, the atmosphere in the room, and the design of small group exercises and materials convey to learners that the experience will be beneficial. While it does not obviate the challenges of learning new concepts, skills, and attitudes, safety creates an inviting setting for those things to occur. How do you create such a setting? Start by establishing and reinforcing the competence of both the program design and the facilitator. When reviewing objectives, point out how they were established. Allow small groups to find their own voice. Create a sequence of activities, building from simple to complex. Strive to keep the environment nonjudgmental. Also remember to "affirm" every idea and comment that is offered. Affirming is one of all teachers' basic responsibilities; when a learner says something in a group and there is no affirmation or recognition, the words fall to the floor unacknowledged, often destroying not only the individual's sense of safety but that of everyone else in the room. Principle 3: Sound Relationships True dialogue is not possible when we have to carefully weigh each and every word that comes out of our mouths. In a sound relationship, both the learner and the teacher can speak their minds. Presenting relevant and exciting learning tasks in an environment that fosters dialogue eradicates the seeds of distrust, fear, and intimidation. Learners can quickly sense when a facilitator is addressing their needs. Imagine, for example, a workshop that begins with the presenter asking learners to re-read the program description ... and then to suggest additional objectives they would like to see addressed. This "listening task" on the part of the presenter acknowledges the experience of the learners and goes a long way toward establishing a sound relationship for dialogue. Principle 4: Sequence and Reinforcement Sequence describes the programming of learning tasks in an order that goes from simple to complex and from solo to group-supported. Failure to honor this concept can lead to people dropping out of courses and actually believing that they cannot learn. Reinforcement occurs from the repetition of facts, skills, and attitudes in diverse, engaging, and interesting ways until they are learned. If adults are to be held accountable for achievement-based objectives, they must receive adequate reinforcement. Careful listening will prompt an experienced teacher to adjust learning tasks in order to meet the need for reinforcement. A task that proves too difficult for most of a group, for example, must be changed. This mutual accountability is the essence of "learning as dialogue." Principle 5: Praxis Praxis is a Greek work that means "action with reflection." Educators unanimously agree that adults learn best by doing. Praxis suggests doing with "built-in reflection." This is how the process of praxis might look in linear form: Doing/Reflecting/Deciding/Changing/New Doing These four questions can guide adult learners through the process: 1. Description: What do you see happening? 2. Analysis: Why do you think it is happening? 3. Application: When it happens in your situation, what problems does it cause? 4. Implementation: What can we do about it? Learning tasks and materials should give learners the chance to practice new ideas, skills, and attitudes ... and immediately reflect on them. Principle 6: Respect for Learners Treating adults as "Subjects" of their own learning recognizes that, in most parts of their lives, they already are decision makers. They steadfastly resist being treated as "objects." As a result, they need to know that they themselves decide what will occur in the learning event. It is, of course, necessary to distinguish between the "consultative" voice (a suggestion) and the "deliberative" voice (a decision). But as a rule, effective teachers never do or decide what learners can do or decide on their own. Learning occurs both in doing and deciding; be careful not to steal that opportunity. Brazilian educator Paulo Freire titled one of his books Education as the Practice of Freedom. Inviting learners to be the Subjects of their own learning is indeed the practice of freedom. Principle 7: Ideas, Feelings, and Actions The fact that the mind, emotions, and muscles all play a vital role in learning is often overlooked. "The brain thinks it is running the show but it isn't really," noted Joseph Campbell in The Power of Myth, published in 1988. "It is a peripheral organ, secondary at best." The so-called "domains" of learning are cognitive (ideas), affective (feelings), and psychomotor (actions). Their linkage can be observed in the seemingly simple process of preparing an agenda for a first-time meeting. Among the questions that should be asked in preparation are the following: Who will decide what is to be included on the agenda? What will the meeting's other stakeholders think? How should the agenda be formatted? Answers to these questions require a cognitive approach (defining the agenda), a psychomotor approach (designing it), and an affective approach (considering the implications for others attending the meeting). According to the pioneering theorist Kurt Lewin, little substantive learning takes place unless all three aspects are involved. Principle 8: Immediacy Adults need to see the immediate usefulness of new learning. Because time is so precious to them, they want to study those skills and theories that will immediately make a clear difference to them. The best way to discover a group's real concerns is simply to ask! Needs assessment yields a road map for content development, but it is the design of learning tasks that are relevant, well-sequenced, and continually reinforced that creates immediacy. We do not suggest "losing the lectern" merely to be clever; when a classic "talking head" holds court, rarely does a program offer learners information that is immediately beneficial. Principle 9: Clear Roles Adult learners need reinforcement of equity between themselves and their teachers. If a learner perceives a facilitator as "a professor," with whom there is no disagreement, questioning, or challenge, the essential adult learning concept of "dialogue" is dead in the water. In learning-centered programs, anything that impedes dialogue is addressed and eradicated; anything that enables dialogue is nurtured and used. Establishing "equitable" roles helps make dialogue more accessible. Principle 10: Teamwork How often have you heard people in an educational setting say: "When we get back to the real world..." Teams are the real world. The things that occur in group exercises tend to mirror experiences that occur every day. Many adults who feel overwhelmed or excluded in small groups will act out those feelings in other settings. For that reason, peers become one of the most powerful influences in the adult learning process. Because they are able to draw on a bank of shared experiences, peers can challenge one another in ways a teacher cannot. Equally important, they can create safety for a team member who is struggling with a complex concept. In effective adult learning programs, teamwork is a process as well as a principle. Principle 11: Engagement A "typical" lecture in a college classroom or a conference session -- in which one person speaks, 40 listen passively, and two or three doze -- defines an environment in which there is no concern for the engagement of learners. Contrast that with a program that bounces back and forth in small group settings, with adult learners sharing their personal experiences in relevant tasks designed to push the envelope to develop new ideas, skills, and applications. That is engagement. Think for a minute: Do your programs pulse with the "sound" of engagement? Are meeting rooms abuzz with dialogue, laughter, argument, and movement? Or is the only sound you hear a single voice? The creation of engagement is as necessary to learning as light is to the development of a plant. Principle 12: Accountability No teacher can learn for a learner. The design of effective adult education The contract is straightforward: What was proposed to be taught must be taught; what was meant to be learned must be learned. The skills intended to be gained will be apparent in all learners. There will be evidence of the knowledge acquired in their language and reasoning. Intended changes in attitude should be observable. One of the most significant problems in the education of adults is the perceived distance between teacher and student, manager and employee, doctor and patient, buyer and supplier. The principles of learning-centered design are intended to close that gap.

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Dialogue Between Writer & Reader – Is it Dialogue Education?

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Craning for a book Just back from two weeks holiday, during which time I read rather a lot. It put me in mind of an ongoing discussion we’ve had here at Global Learning Partners:  can reading be considered “real” dialogue? This question arises in the context of considering what new “products and services” we can offer to our friends who use Dialogue Education:

  • If, for instance, we offered self-paced online modules for individuals who work alone, reading through materials and never conversing with another student or facilitator about the work . . . is this “true” Dialogue Education?
  • If an individual simply reads Jane Vella’s books . . . is that Dialogue Education?

Melanie Drane, poet and creativity coach, in an article she wrote for the Huffington Post, has this to say:

Real dialogue is predicated upon the capacity for empathy: the will to hear and respond to another's experience and perceptions--and thus, to acknowledge the fundamental humanity of an other. As an act of mutual inquiry, conversation expands our awareness of what [18th century Scottish philosopher David] Hume called ‘the conversable world’ beyond the self. At its best, writing creates that intimate connection with a reader. When it succeeds, both writer and reader are less alone.

Less alone, sure, but is it Dialogue Education? What do you think – can the dialogue between a writer and reader be considered Dialogue Education? Why or why not?

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The Capacity to Reflect – Peter Senge on Larger World Learning

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 Who out there thinks about water while you’re thinking about the future of your business? Anyone? At Global Learning Partners I know we don’t. (A good Scotch, maybe, but not water.)In this compelling clip, Peter Senge, author of The Fifth Discipline – a book that put the idea of ‘learning organizations’ on the map – uses the example about the world shortage of water to illustrate a point about how narrowly-focused organizations can be when it comes to strategizing about their futures. Water, for instance, is used in great amounts for making aluminum. And soda (of course) and . . . well, bottled water. What about hospitals? And agriculture. And city management. How many of these entities are talking about water when strategizing about their future success? (Let’s hope the bottled water people . . . ) Senge shares that in order for organizations to truly be open to learning, they need to do three things:

  1. See the larger world picture;
  2. Have the capacity to reflect on that picture; and
  3. Check our assumptions in order to be creative about imagining our organization’s future.

The first one is fairly easy to do – albeit sometimes frightening. We’re used to looking at the big picture and how it might effect our business:  you know, the old SWOT analysis sort of thing. But the second – having the capacity to reflect – isn’t quite as easy and Senge maintains that this is where “fear cramps imagination.” We can name what we see in the world at large, but often what we see is so daunting that we simply don’t have the capacity to make sense of it. This can frighten us, and cause us to hunker back down in our own little organizational worlds; forget about the larger world! But if we can learn to see with fully open and inquisitive minds, and if we know to check all our former assumptions based on the new reality we see before us, we can truly open our creative minds and steer our businesses in a new direction that reflects the world we’re in, and the world we’re entering. Do you and others in your organization have the capacity to reflect? What does that look like and how does it impact your work? Is your organization truly learning?

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“Talking”

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What is talking? Of course the obvious answer is communicating. But that’s only one answer. I remember distinctly, a moment in my twenties when I read something like, People talk to hear themselves talk. I was appalled, what a disrespectful thing to say; it’s taken me many years to know the Truth of this, and many more to come to fully live it. Communication, to me, implies a mutuality, reciprocal giving and receiving. When I am the only one talking (as in this post!), there is no reciprocity. When we are teaching and learning, our capacity to sort out the way in which content is grasped necessitates two-way LEARNING. Thus we are all learners. What I have seen, in myself, and others, is that while we present as though we are listening, it takes an openness of spirit, or heart, to really hear. This is a rare capacity. Ask yourself, how often have you felt truly heard, or seen?* I think it may have been Gloria Steinem that said, “The personal IS the political” and that would be my experience too.** One-way communication is just that- one way, my views, perhaps a “fact” or two thrown in, and if that is all there is time for, regardless of any other intention, I have decided, my view is the only one that is important, valuable. Yet, all this said, there are many other questions to be explored. When a person listens well-enough to appear interested, yet is not truly open to hearing, what is behind that? When I talk, without intention to be changed, what is behind that? What questions or thoughts occur to you? *If you haven’t seen the film, Avatar, you might consider going, it does an excellent job of depicting this concept. http://www.avatarmovie.com/ **For a debate on who actually coined this phrase: http://userpages.umbc.edu/~korenman/wmst/pisp.html

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