"The means is dialogue, the end is learning, the purpose is peace." ~ Founder Dr. Jane Vella

Blog

From Head to Heart

Comments

I was working with a small group of women executives in a peer exchange leadership development program. They had moved through two tumultuous and revealing days together, and had generated some real insights about their unique leadership styles. A capstone activity of the program was to meet with emerging women leaders from one of their institutions to share their learning. 

I walked into the room and was disappointed to see a microphone, a podium and 50 women sitting in rows. 

My disappointment grew as each of the executives walked to the podium to deliver a technical, formal and impersonal speech. It was so different from the authentic and informal exchange they had been having. 

From the podium came descriptions, numbers, and advice. From the chairs came polite attention, fidgeting, and silence. 

My quiet disappointment turned to panic when I heard my own name come from that podium. One of the executives, perhaps reading the room (or perhaps irritated at me for including this exercise in the design) was introducing me and inviting me to take the podium. I had nothing planned and about 20 seconds to figure it out. 

A phrase from Jane Vella’s Learning to Listen, Learning to Teach, came to me: “I have to get them out of their heads and into their hearts.”

Here is what I did:  I said, “You have just heard leadership examples -- women who met considerable obstacles, and figured out how to move beyond those, to make big changes. Think about a time in your own life, when you exercised that kind of leadership. You met with a considerable obstacle, and you figured out how to move beyond that, and make a big change.”

I had no plan, and there was not much time, so I suggested they write a note to themselves and to share the story with partner. I predicted — and I was right — that the polite attention would turn into engagement. I did not predict what came next. 

For the next 20 minutes, one woman after another stood to tell a powerful story of personal leadership, stories that their CEO could not have known. Stories that inspired tears and laughter. For that 20 minutes, the women in the “audience” were not talking about leadership, they were leading. The podium — that symbol of power that suggests there is but one leader in the room — remained empty. The learning space was being led from those chairs. 

We don’t often deal in heart issues in business settings but they are always operating and leaders, facilitators, presenters, teachers do well to figure out how to get people “out of their heads” and into their hearts.

Three ideas for helping groups to “get out of their heads” and into their hearts:

  1. Use stories. A story contains so much more than mere statistics, advice and descriptions. The most powerful moments of that leadership exchange centered around the stories they shared. Stories convey information and they evoke emotion.
  2. Find a way for people to be seen, and to see themselves in the story. Change rarely comes anonymously. Organizations create too many opportunities for anonymity.
  3. Look for, and study, moments of accomplishment, triumph, and perseverance. Problems are interesting. Positive stories are powerful. They illuminate the assets we have with which to change the world. 

 

What stories do you have about getting groups out of their heads and into their hearts?

* * * *

Christine Little (christine@globallearningpartners.com) is a Partner and Core Consultant with Global Learning Partners.

 

Leave Comments

The Use of Dialogue Education in Community College STEM Courses

Comments

As a meteorology professor at a community college in southern California, I have students struggling with abstract, but important, concepts of the physical processes and impacts of weather and climate. Students at community colleges often lack skills and motivation to learn fundamental STEM-related principles. Because of global warming, it has never been more imperative to understand the mechanisms behind weather and climate, even in southern California where the weather is generally mild and not so exciting. I wanted to find a better way for students to learn the basic concepts of the atmosphere and become engaged with the implications of global climate change. Therefore, as part of my dissertation research, I investigated the impact of dialogue-based group instruction on student learning and engagement in community college meteorology courses. I compared one part of a course that used Dialogue Education (dialogue-based group learning) to another course that only used lecture methods. The main student learning objectives were extreme weather (e.g., California’s multi-year drought) and the effects of climate change. For both courses and groups of students, I used pre/post tests and surveys to collect quantitative and qualitative data. 

 

 

 

 

 

 

 

 

My main findings are summarized below:

  • Higher test scores for the dialogue students. Each question that assessed learning had a higher score for the dialogue group that was statistically significant (95% confidence interval) compared to the lecture group. 
  • Enhanced perceived learning and application of knowledge for the dialogue students. The survey questions about perceived learning and application of content also exhibited higher scores that were statistically significant for the dialogue group.
  • Comments from dialogue students supported the quantitative results. The qualitative portion of the survey questions supported the quantitative results and showed that the dialogue students could remember more concepts and apply these concepts to their lives.
  • Dialogue students were more engaged. Three out of the five engagement-related survey questions revealed statistically significantly higher scores for the dialogue students. The qualitative data also supported increased engagement for these students. 
  • Dialogue students were more interested in learning about the weather. Interest in specific meteorological topics did not change significantly for either group of students; however, dialogue students exhibited a higher interest in learning about meteorology.
  • Dialogue students found more meaning in applying meteorology to their lives. Neither group found the learning events markedly meaningful, although more students from the dialogue group found pronounced meaning centered on applying meteorological knowledge to their lives. 

Overall, active engagement in the dialogue approach allowed students to become absorbed and interested in learning about the weather. This enhanced engagement most likely contributed to the resulting higher learning. These results indicate that dialogue education has a great potential for helping students learn meteorology and other STEM disciplines. Dialogue education can help students become better-informed citizens in a world with a changing climate.

For more details, check out my dissertation titled: “Exploring Meteorology Education in Community College: Lecture-Based Instruction and Dialogue-Based Group Learning.”

What research have you done or read that other readers may be interested in reading and knowing about?

* * * * * *

Jason P. Finley (FinleyJP@piercecollege.edu) is an Associate Professor of Geography and Meteorology at Los Angeles Pierce College in Woodland Hills, CA. He received his Ph.D. in Adult Learning and Development from Lesley University in 2016. 

Leave Comments

Disability Etiquette!

Comments

A while ago I had the joy of reading a fascinating theological book called Copious Hosting: A Theology of Access for People with Disabilities. In that gentle and prophetic text, Catholic disability-advocate Jennie Weiss Block sets out to define disability and accessibility theologically, explore the history and the concerns of the American disability-rights movement, and offer an inclusive theological account of disability based solidly in friendship and compassion. I highly recommend it! For now, I want to share ten tips for “disability etiquette,” as stated by Block (pp. 142-148).

  1. Do not make decisions that affect people with disabilities without their participation.
  2. Use common sense. People with disabilities are just ordinary people and want to be treated in the same way you would like to be treated. Act in the same way that you would normally act, appropriate to the situation at hand.
  3. Always speak directly to the person with the disability, not to the person accompanying him or her.
  4. Be aware that a person with a disability sometimes needs extra time. Make this accommodation willingly, in a way that does not make the person feel uncomfortable.
  5. If you are planning a meeting or event, try to anticipate what specific accommodations people with disabilities might need.
  6. It is fine to use common expressions like, “See you later,” or “I’ve got to run now.” What is not appropriate is to use disability slurs or descriptions that have negative meanings
  7. Never pretend to understand what a person is saying. Listen attentively and be patient.
  8. If a person uses a wheelchair, respect the wheelchair and the space around it. Do not touch the wheelchair, or lean on it, or push it without being asked.
  9. If an individual has a developmental disability, keep the communication direction and simple. Stay focused on the person, and give them time to understand and answer.
  10. Become knowledgeable about the different types of disabilities among the members of your own community, and offer the spiritual, moral, and physical things that are needed to offer these individuals access.

The first tip is most important: because we have agency like that of others even with our limitations, people with disabilities (or our caregivers) need to be involved in the choices that make up our lives. All ten tips for disability etiquette really fall under the second point, because people are people. Use good sense and compassion when you encounter us! We don’t bite; I promise.

Recall a time when one of these tips would have been helpful.

*****

Mike Walker (ma.walker@mail.utoronto.ca) is a theologian of disability and poet with spastic cerebral palsy from Prince Edward Island, currently based in Toronto, Ontario, Canada. He aims to be a practical theologian, and an advocate for both people with disabilities and others who are vulnerable; when not working, he loves to read, write, exercise, and hang out with friends. Feel free to contact Mike if you are interested in conducting an accessibility audit.

Leave Comments

10 Ways to Minimize Resistance

Comments

Resistance is normal:  resistance to what is being taught or how it is being taught. What we want to do is minimize it so that it does not negatively interfere with learning. Here are 10 ways to do this:

  1. Early agenda. Tell learners in advance what they will be learning or meeting about. Getting rid of the element of surprise will minimize resistance.
  2. Choice. Offering learners choices on how to learn or how to do something, can minimize resistance. They will appreciate the feeling of having input in their learning.
  3. Transparency. Explain to learners why you are doing something if it is different from what they are used to. Once they understand there is a reason, they will resist less.
  4. Relevance. When learners do not understand how something is important in their life they will resist the learning experience. Help learners know why this content is important for their lives or work, and why it matters.  Relevance is key for adult learners.
  5. Check in. You can check in with learners privately during a break or with the entire group at the end of a session. If you invite them to honestly tell you how a session is going and they see you respond to what they share, resistance will be reduced.
  6. Stick to the program. Don’t change the learning agenda unless you have a good reason and explain it to the group. Flexibility is important. However, unless the change will benefit the learners and their learning, you should stick to the plan.
  7. Show respect. Showing respect to all learners can minimize resistance. People will react negatively to feeling left out or undervalued, and when seeing others experience this.
  8. Affirmation. Everyone likes to be appreciated and affirmed. The more you do this, the less resistance you will have from your learners.
  9. Safety. Learners need to feel emotionally, physically and psychologically safe enough to authentically engage with new content and with each other. If they don’t, they may start to resist the process or not fully engage. Learning new content takes courage and a willingness to be vulnerable—learners need to feel safe for this to be possible.
  10. Welcome it! Minimizing resistance is helpful. However, never avoid it when it shows up because it will most likely build and come back stronger. Sometimes the best learning happens from tough debate, uncomfortable challenge and surprising questions.

Why do most people fear resistance?

* * * * *

Jeanette Romkema (jeanette@globallearningpartners.com) is a Global Learning Partners (GLP) co-owner and Managing Partner of Communications and Marketing, as well a Senior Consultant and Trainer with GLP. She loves talking about the topic of resistance, so don’t hesitate to email her with your questions or thoughts.

Leave Comments

Intentionality in Communications

Comments

Sometimes writing flows like a river findings its natural path. We are clear about who we’re communicating with and the effect we hope it will have on the reader. This feels good to us as communicators, and feels right to the reader.

Unfortunately, the river doesn’t always flow so easily. We draft and delete, write and rewrite, sketch and erase. Why? Because we haven’t thought through our intentions well enough. If we take time to outline our intentions, we can create more fluidly and more effectively.

Recently, I’ve been working with a team of national experts to craft resources for managers and frontline workers. The team will divvy up responsibility to create the different written resources and then compile them into a package to be tested and adapted by staff. Before we started the work, we outlined our intentions for each resource.

Here are the questions we considered:

  • What’s our working title? A short synthesized statement is a great way of clarifying for ourselves what this piece is (and is not).
  • Who will use this and how? A look at the intended audience helps us to keep their interests in mind.
  • What actions we are encouraged through this resource? What would be a sign that we were successful in our communication?
  • What format will this communication take and what’s the key content?
  • What style/ tone will we use?
  • How will people access this communication and what’s the best timing for them to access it? What preparation will they need, if any, to use this resource well?

You might be tempted to jump over these kinds of questions, or to think them through on the fly. If you are collaborating, others may have very different assumptions about any one of these questions and the creative process will stagnate.

Writing down your intentions need not take a lot of time. Create a template for yourself using some version of the questions above and fill in the blanks before you start to create. If you are working with others to create a set of materials, consider using a matrix, like the one below. Once it is complete, use it as a guide and the creative process will flow smoothly!

Which of the questions above have you found to be especially important to clarify?

Which is often overlooked or not clarified enough?

​*****

Valerie Uccellani (valerie@globallearningpartners.com) is a GLP co-owner and Managing Partner of its consulting network, as well a Senior Consultant and Trainer with GLP.

Leave Comments

Page 3 of 46 pages  < 1 2 3 4 5 >  Last ›